The Urgency of Calculating the Community Satisfaction Index on the Utilization of Community Health Center Alayyannur Putri Ayuni1,* 1Department of Occupational Safety and Health, Faculty of Public Health, Universitas Airlangga, Campus C, Mulyorejo, 60115, Surabaya, East Java, Indonesia *Corresponding author: Putri Ayuni Alayyannur, Email: putri.a.a.@fkm.unair.ac.id, (+6281331068808)
Online published on 27 November, 2019. Abstract Introduction The primary function of the Government is to serve the community. The government of Jombang District needs to continue to improve the quality of services to the community as recipients of public services. One of the efforts to improve the quality of public services is by arranging the Community Satisfaction Index as a benchmark to assess the level of service quality. Material and Method This research is an observational research that used quantitative method. The quantitative method was done by distributing community satisfaction index questionnaire. The data collection was done in July, 2017. The numbers of sample were 200 respondents from nine Community Health Centers in Jombang District chosen through accidental sampling method. Results The assessment of IKM per element indicating that the element of responsibility of the Community Health Center's workers has the lowest value in the IKM which was as much as 70.37%, while the highest percentage value of IKM was the reasonableness of costs with a percentage of 76.12%. The calculation of IKM on all elements showed that the Community Health Services have good performance. Conclusion The responsibility and the performances of all other elements need to be improved to be categorized as very good. Top Keywords Community Health Center, Community Satisfaction Index, Government. Top |