Satisfaction of Family about Health Care Services in the Oncology and Blood Diseases Centre AlZeyadi Safi1, Mahmood Fatma Makee2, AL-Kazim Dehafaf Abd3 1University of Kerbala, Nursing College, Kerbala City, Kerbala, Iraq 2Adult Department, College of Nursing, University of Kerbala, Kerbala, Iraq 3Ministry of Health, Iraq Online published on 27 November, 2019. Abstract Family satisfaction is defined as the degree to which family members feel happy and satisfied with one another. The actual symptoms of a disease, its treatment and the perception of patients, family members and society can cause difficulties with family satisfaction with health care services. The objectives of this study are to assess the levels of family satisfaction with health care services in Al Hussein Medical City, the relationship between family satisfaction and health care services and the relationship between family satisfaction and demographic data. A quantitative descriptive study was carried out in order to achieve the goals stated earlier. The result shows that there is a clear correlation between family satisfaction and health care services (71.3%). Most family members were very satisfied with the care given to cancer patients. Efforts to improve the nature of interactions and communication with families may lead to improvements in satisfaction. Families can provide valuable information about the quality of care provided at end-of-life chemotherapy centres. Their perceptions of communication, decision-making, nursing care, the intensive care environment and spiritual support strongly influence their satisfaction or dissatisfaction with the care. Personal and frequent contact assists in the decision-making process as does compassionate nursing care. Top Keywords Family Satisfaction, Health Care Services, Oncology Centre. Top |