Change Commitment and Change Efficacy of Public Health Center in Indonesia in Implementing Efforts to Improve the Quality of Health Services Wulandari Ratna Dwi1,2,*, Supriyanto S.2, Qomaruddin M. Bagus3, Damayanti Nyoman Anita2, Laksono Agung Dwi4 1The Doctoral Program of Public Health, Universitas Airlangga 2Department of Health Policy and Administration, Universitas Airlangga 3Department of Health Promotion, Faculty of Public Health, Universitas Airlangga 4National Institute of Health Research and Development, Indonesian, Ministry of Health *Corresponding Author: Ratna Dwi Wulandari, Department of Health Policy and Administration, Faculty of Public Health, Universitas Airlangga, Surabaya, Indonesia, Email: ratna-d-w@fkm.unair.ac.id
Online published on 23 December, 2019. Abstract The successful implementation of efforts to improve the quality of health services is influenced by many variables, both organizational and individual variables. The two main variables that are widely discussed when studying the level of organizational readiness to change are commitment to change and efficacy to change. This research was conducted to analyze change commitment and change the efficacy of Public Health Centers (PHC) in Indonesia in implementing efforts to improve the quality of health services. A cross-sectional survey was conducted on health workers in 40 PHCs in Surabaya, to measure change commitment, change efficacy, and efforts to improve the quality of health services that have been implemented. The rank Spearman correlation test is done to prove the relationship between these variables. The results showed that the implementation of efforts to improve the quality of health services was not significantly related to change commitment, but there was a significant relationship with change efficacy. Therefore, so that the implementation of efforts to improve the quality of health services can run well, it is necessary to carry out various activities to improve the capabilities and skills of the staff of PHCs to have an impact on increasing efficacy. Top Keywords Change commitment, change efficacy, health service quality, readiness to change. Top |