Indian Journal of Public Health Research & Development
Year : 2019, Volume : 10, Issue : 7
First page : ( 1100) Last page : ( 1104)
Print ISSN : 0976-0245. Online ISSN : 0976-5506.
Article DOI : 10.5958/0976-5506.2019.01729.7

Relationship Analysis between the Quality of Health Services and Patients Satisfaction in Kapasa Health Center Makassar City

Pirade Fidelia Lolo¹, Razak Amran¹, Nurhayani¹

¹Administration Department and Health Policy, Faculty of Community Health, Hasanuddin University

Online published on 19 August, 2019.

Abstract

Health center is tasked with implementing health policies to achieve health development goals in its working area. By increasing the quality of service, the service function in the health center needs to be improved so that it becomes more effective and efficient and gives satisfaction to patients and the community. The purpose of this study was to determine the relationship between the quality of health services and the satisfaction of patients at the Kapasa City Health Center in Makassar. This research is a quantitative study with a cross sectional study design. The population in this study were 1, 956 patients who had used services at the KapasaHealth Center. Sampling using systematic random sampling technique, obtained a sample of 92 respondents. Based on the results of the study indicate that there is a relationship between the dimensions of technical competence (p = 0.046 <0.05), convenience (p = 0.023 <0.05), relations between humans (p = 0.001 <0.05), and timeliness (p = 0.001 <0.05) with patient satisfaction at the Kapasa Health Center, and there was no relationship between the dimensions of access to services (p = 0.316 <0.05) and patient satisfaction at the Kapasa Health Center. Based on the results of these studies it is recommended that Kapasa Health Center retain and/or improve the quality of services that are already good. The puskesmas has more attention to the needs of patients and the environmental conditions of the community health center.

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Keywords

Service quality, patient satisfaction, health center, indonesia.

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