Indian Journal of Public Health Research & Development
Year : 2019, Volume : 10, Issue : 7
First page : ( 1125) Last page : ( 1129)
Print ISSN : 0976-0245. Online ISSN : 0976-5506.
Article DOI : 10.5958/0976-5506.2019.01734.0

Analysis of Health Service Quality on Patient Satisfaction in Malimongan

Tome Putri Lisyah¹, Nurhayani¹, Darmawansyah¹

¹Administration and Health Policy, Faculty of Community Health, Hasanuddin University

Online published on 19 August, 2019.

Abstract

The creation of quality will certainly create user satisfaction with the service. The purpose of this study to determine the relationship of the quality of health care to patient satisfaction in Malimongan health center. This type of research uses descriptive survey method. Location of the study conducted in Malimongan Health Center in February 2015. The sampling technique accidental sampling. The primary data obtained through interviews to using questionnaires to 81 National Health Insurance (NHI) patients. Secondary data were obtained from the clinic a profile of community health centers. The results showed that there was a relationship between the five variables with NHI patient satisfaction with the results obtained chi square test p=0.018 for the variable reliability, responsiveness, assurance the values were p=0.028, p=0.000, p=0.002, respectively. Furthermore for empathy, and tangibility, p value was p=0.002.

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Keywords

Quality, satisfaction, patient, health center.

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