Factors Related to the Satisfaction of Patients in Pelamonia Hospital Nahlah Andi1, Palutturi Sukri1, Abadi Muh. Yusri1 1Administration Department and Health Policy, Faculty of Community Health, Hasanuddin University Online published on 19 August, 2019. Abstract Patient satisfaction depends on the quality of service. New patients will be satisfied if the performance of health services gained equal or exceed expectations and conversely, dissatisfaction or feeling disappointed patient will appear when the performance of health services obtained it not in accordance with expectations. The purpose of this study was to determine the factors associated with patient satisfaction in hospitals Pelamonia of Makassar in 2016. The factors analyzed were human relationships, timeliness, convenience and access. This type of research is observational research with cross sectional study design. Total population in this study were 17 802 patients in the inpatient units Pelamonia Hospital in Makassar City and took a sample of 100 patients. The data collection was done by interview with using a questionnaire and the collection of documents such as reports of patient visits, hospital profiles, hospital structure, journals and books. The results showed that, there is a relationship between the variables human relationship (p = 0.040), punctuality (p = 0.020), comfort (p = 0.005), and access (p = 0.002) on service satisfaction of inpatients at Hospital Pelamonia Makassar. The conclusion of this study indicate that there is a relationship between human relationships, timeliness, convenience and access to patient satisfaction. Top Keywords Satisfaction, relationships, punctuality, convenience, access. Top |