The Relationship Between Nurse Caring Behavior and Patient Satisfaction Level at Inpatient Wards of Bayangkara Hospital Jayapura Maay Jems K. R.1,*, Rumaseb Ester1, Hermanus Arwam1 1Politeknik Kesehatan Kemenkes Jayapura, Jalan Pucang Jajar Tgh 56, Jayapura, Indonesia, 60282 *Corresponding Author: Jems K. R. Maay, Politeknik Kesehatan Kemenkes Jayapura, Jalan Pucang Jajar Tgh 56, Jayapura, Indonesia, 60282, Email: jemskrmaay@yahoo.co.id
Online published on 19 August, 2019. Abstract Patient satisfaction can be influenced by the caring behavior of nurses. Nurses who have a concern in providing nursing care to patients in the hospital are caring nurses. The purpose of this study was to determine the relationship between caring behavior of nurses and the level of satisfaction of inpatients at Bhayangkara Hospital. This research used a descriptive correlation with a cross-sectional study design. The research was conducted at inpatients wards of Bhayangkara Hospital. The population was inpatients with the number of samples of 88 respondents included by accidental sampling technique. Data obtained by using a questionnaire and analyzed by using Chi-Square. The results showed that there were 27 people (30, 7%) who had fewer nurses caring behavior in the inpatient ward of Bhayangkara Hospital while There were 61 people (69, 3%) with the good category. Patient satisfaction at inpatient ward of Bhayangkara hospital which less satisfied were 12 people (13, 6%). Meanwhile, there were 76 satisfied respondents (86, 4%). There was a relation between the caring behavior of nurses and patient satisfaction level at inpatient wards of Bhayangkara Hospital (p-value = 0, 041) Top Keywords Caring behavior, nurse, patient satisfaction. Top |