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Indian Journal of Public Health Research & Development
Year : 2019, Volume : 10, Issue : 7
First page : ( 1566) Last page : ( 1570)
Print ISSN : 0976-0245. Online ISSN : 0976-5506.
Article DOI : 10.5958/0976-5506.2019.01819.9

Understanding Reasons for Rise in Conflict Situation in an Indian Hospital and Suggesting Measures to Minimize Them

Kulkarni Meenal

Asst. Professor, Symbiosis Institute of Health Sciences, Pune, Maharashtra

Online published on 19 August, 2019.

Abstract

Health care has a conspicuous place in the community, and as an environment mandated to serve and care for its public and to endorse the overall physical, psychological and social health, it has a special responsibility to create a healthy workplace. Conflict and multiplicity are intrinsic characteristic of health care. With large number of people forming part of healthcare, come from varied background conflict becomes inevitable.

Conflict can arise due to technical differences related to work, or due to interpersonal differences. If not solved in timely manner such situations may lead to major disruptions and requires extra time and unnecessary effort that could be used more positively and productively otherwise.

A study was conducted to understand reasons for conflict that takes place amongst varied levels of healthcare staff in a 150 bedded multispecialty hospital in an Indian city over a period of three months. Survey of 200 respondents (Healthcare as well as managerial staff) revealed lack of appreciation; job stress and competition within the department (32%) were the major reasons for differences amongst the employees. With respect to approaches adopted, compromising and collaborating methods scored more (38% and 38.6% respectively). The results indicate, that the managers are familiar with conflict resolution techniques and believe in motivating their staff to increase their levels of performance and retain them with the hospital. However, there is need to make the Human Resource system more robust. Moreover, adhering to national & international requirement of conflict management like the one mandated by Joint Commission International (JCI) should very much be the part of entire system.

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Keywords

Conflict, Healthcare, Resolution, Workplace.

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