A Cross Sectional Study on Factors Influencing the Delay in Clinical Diagnosis in a Super Specialty Eye Hospital Shinde Sachin Suresh1,*, Marivina Kishore Babu2, Latha Madhavi3, Loka Sukesh Krishna Chaitanya4 1Research Scholar, KL University, Vijayawada 2Professor& Principal, College of Management, KLEF, Vijayawada (AP) 3Retina Consultant, Super specialty hospital Eye Care 4Clinical Pharmacologist, Krishna Institute of Medical Sciences, Hyderabad *Corresponding Author: Dr. Sachin Suresh Shinde, 21-7-404, Shakkar Kota, Charminar, Hyderabad-500002, Phone Number - 9885291487, Email id: dr.ssshinde85@gmail.com
Online published on 13 November, 2019. Abstract The present dissertation addresses the service gaps and the causes behind it, specifically in super-speciality eye hospital with a wide range of multi-specialists. It includes the hierarchical process flow at a typical modern-day care Eye hospital. A Survey has been conducted in which the patients are posed a questionnaire during their first visit to the OPD, to provide constructive feedback and grievances. A qualitative feedback of this is done by using MS Excel and other service tools. The results have pointed out the locations and causes of delay By performing a Fish-bone analysis (cause-effect), the causes for delays in clinical diagnosis (done in various phases) are identified and plausible solutions are furnished to upgrade which would be a part of the continuous quality program. This research helps the reader understand the process of service, its results and implications that are proposed as a solution to overcome the above issue. Top Keywords Diagnosis, Delay, Factors, Ophthalmology, Super specialty hospital. Top |