Determinants of Nurse Quality Service in Jakarta Private Hospital Nadeak Bernadetha1, Sasmoko2,3,* 1Lecturer, Educational Administration Department Faculty of Post Graduate, Universitas Kristen Indonesia, Jakarta, Indonesia 2Professor, Primary Teacher Education Department Faculty of Humanities, Bina Nusantara University, Jakarta, Indonesia, 11480 3Researcher, Research Interest Group in Educational Technology, Bina Nusantara University, Jakarta, Indonesia, 11480 *Corresponding Author Sasmoko, Primary Teacher Education Department, Faculty of Humanities, Bina Nusantara University, Jakarta, Indonesia, e-mail: sasmoko@binus.edu
Online published on 13 November, 2019. Abstract The quality of hospital services can be seen from the quality of services provided by nurses. This study aims to look at the factors that determine the realization of nurse service quality. The study uses the Neuroresearch method, a mixed method or alternative method used to obtain a truth in the field of social science. Data collection techniques used questionnaire instruments with a Likert Scale ranging from 1–5. Instrument calibration using Orthogonal Iteration with a trial sample of 30 nurses, r-criteria of 0.361. The study population was all nurses in private hospitals in Jakarta with a sampling technique in the form of cluster random sampling, which was chosen by all nurses from UKI, Jakarta, Tebet and Pluit hospitals. The study sample was 300 nurses. The results of the study were nurses who had a very good response to the patients who most determined the Quality of Nurse Service in a private hospital in Jakarta. Top Keywords Nursing, service, quality, neuroresearch. Top |