Development of organizational effectiveness indicators for delivery departments at the secondary level hospitals affiliated to the thai ministry of public health Wongchantorn Nongnaphat1, Sritoomma Netchanok2, Wongkhomthong Janjira2 1Ph. D. Candidate, Ph. D in Nursing Management program, Christian University of Thailand 2Ph. D in Nursing Management Program and College of Nursing, Christian University of Thailand Online published on 1 November, 2018. Abstract Background The indicators for organizational effectiveness are significantly for organization development in competition situation which rapidly change. Aim To develop organizational effectiveness indicators for delivery departments at the secondary level hospitals using quantitative method. Method The samples of this study were 226 head nurses of delivery units in the 113 secondary level hospitals affiliated to the Ministry of Public Health in Thailand. The scale development process of organizational effectiveness indicators was using eight steps of scale development by DeVillis. The content validity testing by seven experts with content validity index (CVI) was 0.96 and item-objective congruence Index (IOC) was a range of 0.80–1.00. The reliability of the questionnaire in the form of Cronbach's Alpha Coefficient was 0.94. The data were analyzed using confirmatory factor analysis. Results The components of organizational effectiveness indicators in delivery departments at the secondary level hospitals affiliated to the Ministry of Public Health consisted of four components with 24 indicators with the value of factor loading of each component between 0.69–0.93 at P-value <05. The sequence of components according to value by factor loading from highest to lowest value were as follows: (1) internal process (factor loading=0.93; X =4.20, SD=0.42), (2) strategic constituencies satisfaction (factor loading=0.77; X =4.18, SD=0.43), (3) goal accomplishment (factor loading=0.75; X =4.11, SD=0.47), and (4) resource acquisition (factor loading=0.69; X =4.07, SD=0.49). The confirmatory factor analysis model of organizational effectiveness of delivery departments was congruent with the empirical data (CMIN/df=1.46, GFI=1.00, AGFI=0.97, RMSEA=0.04). This model accounted for 58.70% of the variance in the organizational effectiveness in delivery departments at the secondary level hospitals affiliated to the Ministry of Public Health. Conclusion This study demonstrated the development of organizational effectiveness indicators for delivery departments which will be an enable the organizational effectiveness training for division head nurses of delivery departments, and can be used to measure organizational effectiveness of delivery departments affiliated to the Ministry of Public Health. Top Keywords Organizational Effectiveness, Delivery Departments, Secondary level hospitals. Top |