User'S perception towards library resources and services: A case study of tolani college of commerce, Mumbai Ms. Mohanty Rasmita Librarian, Tolani College of Commerce (Affiliated to University of Mumbai) NAAC re-accredited as Grade-A (3rd Cycle) 150–151 Sher-E-Punjab Society, Andheri-East, Mumbai-400093, Mail: rashmitam@tcc.tolani.edu, rasmita06@gmail.com, Mob.9769538709, 022-61535442 Online published on 24 January, 2018. Abstract Library Services offered to the users and user satisfaction are the two sides of a coin. User satisfaction is also believed to be positively related to the user's degree of library use. Keeping these in mind this study has been conducted at Tolani College of Commerce, to assess and evaluate the library collections and services from user's point of view. The present study aims to identify the perception of students towards the library resources and services and their use and level of satisfaction. The opinions of library users were sought through questionnaires from randomly selected sample. Findings of the study states that majority of users visit the library daily and weekly to use the study space and issue books; level of awareness towards resources other than books, newspapers, periodicals are reported low; highest percentage of students are satisfied with the existing library resources and services and most of the students prefer to read books meant for competitive exams because many of them are aspirants of C.A, Civil Services and Banking Sector jobs. The findings of this study are helpful for future planning and development library resources and services of commerce college libraries in general and Tolani College of Commerce Library in particular. Top Keywords User Survey, User's Satisfaction, Information Systems, Performance Evaluation, Users Study, Library Resources, NLIST, ProQuest. Top |