International Journal of Engineering and Management Research (IJEMR)
Year : 2017, Volume : 7, Issue : 3
First page : ( 53) Last page : ( 56)
Print ISSN : 2394-6962. Online ISSN : 2250-0758.

Significance of Training and Hospitality Skills for Hotel Employees

Rathore Pradyuman Singh

Assistant Professor, Amity School of Hospitality and Tourism, Amity University, Rajasthan, India

Online published on 31 October, 2017.

Abstract

Hospitality Industry plays vital role in the growth of Tourism and its contribution in the world's economic development. Hospitality doesn't only refer to accommodation and food service, It's represents many more then the expectation of the guests. Hotels establish the relationship with the guests through providing services which are undreamed by guests. Guest's expectations have been rising day by day. Guest anticipates luxury and latest technology equipped accommodations, Quality of food and tremendous service, well trained staffs that carry world class hospitality skills. This paper methodically portrays and elucidates an empirical research on this field of Hospitality. It will represent the importance of the training for hotel staff which aids in the growth of the hotel. This will also focus on unawareness of the importance of training for hotel staff which can prevent the monetary expansion of the hotel. Training program allow all employees to strengthen work place skills that each employee needs to improve. A development program brings all employees to higher level so they all have similar skills and knowledge.

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Keywords

Training, Relationship, Satisfaction etc.

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