Users’ Satisfaction on Knowledge Centre of National Institute of Technology Agartala, India: An Evaluative Study Ahmed Latifur Alom1, Dr. Dey Nabin Chandra2, Prof. Sinha Manoj Kumar3,* 1Research Scholar, Department of Library and Information Science, Assam University, Silchar, Assam, India-788011. E-mail: latifuralom@gmail.com 2Assistant Professor, Department of Library and Information Science, Assam University, Silchar, Assam, India-788011. E-mail: nabincdey@gmail.com 3Prof. and Dean, SVSLSc, Former Head, Department of Library and Information Science, Assam University, Silchar, Assam, India-788011. E-mail: mksinha1965@gmail.com *Corresponding Author: Prof. Manoj Kumar Sinha, Prof. and Dean, SVSLSc, Former Head, Department of Library and Information Science, Assam University, Silchar, Assam, India-788011. E-mail: mksinha1965@gmail.com
Online published on 29 December, 2022. Abstract A library's benefits to the user community are revealed during performance evaluation and measurement. This study aims to evaluate the user satisfaction level of the Knowledge Centre of NIT Agartala. The survey method has been applied in the present study, and data were collected by physically visiting the library. Findings reveal that most users visit the library twice a week. The primary purpose of visiting the library is to use the lending facility to get their books issued and returned in time. While visiting the library, most users prefer to use books. The study also found that the users are satisfied with library collection and reading room services. In contrast, the users have a neutral attitude towards the e-services of the library. Top Keywords Library collection, NIT Library, Likert Scale, E-services, Library Marketing, Social Networks, Staff Behavior. Top |