Antecedents of E-wallet usage intention: An empirical study Dr Sahadevan Jobin* PG Department of Commerce, Government College Kattappana, Idukki, India *Corresponding Author: jobinsp2011@gmail.com
Online Published on 9 February, 2024. Abstract Nowadays, the importance of cashless transactions is increasing due to the advancement of technology especially in the post-pandemic era. An e-wallet is an application that helps users make payments through a mobile device instead of cash. With the advent of e-wallets, people are shifting from using cash to cashless in the era of smartphone technology. This study aims to explore the antecedent factors affecting the intention to use e-wallets as a payment mechanism among young adults in Kerala, India. The study was conducted by following an extended Technology Acceptance Model (TAM) and a Unified Theory of Acceptance and Use of Technology (UTAUT) model. Data were collected from 380 users of e-wallets and the data were analyzed using Partial Least Squares Structural Equation Modelling (PLS-SEM) following a two-step approach. The results of the path analysis showed that perceived usefulness and perceived ease of use are the most significant predictors of usage intention of e-wallets followed by perceived trust and perceived risk. It is also revealed that perceived security does not affect the usage intention of e-wallets. The results will help the policymakers to make strategic decisions considering customer perception of usage intention. Top Keywords Perceived Ease of Use, Perceived Usefulness, Perceived Security, Perceived Trust, Perceived Risk, E-Wallets, Usage Intention. Top |
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