Quality of web sites – A study on some standard Indian Universities Prasad K. V. N.1, Dr. Chari A. A.2 1Assistant Professor, ITM Business School, Warangal 2Professor, Dept. of OR&SQC, Rayalaseema University, Kurnool Online published on 26 June, 2013. Abstract The main objective of this study is to investigate the websites of some standard Indian universities and their accessibility and utility to various users. Thus the main investigation is to analyze various characteristics connected with these websites to assess the quality. To begin with, it is attempted to investigate various faults occurring in the websites of 30 universities. The aim is to focus on these faults (major or minor) and to suggest corrections. The study has in depth analysis and categorizing the vital few major and minor faults which contribute to the confusion and wasting of precious time of users. The study is based on “Pareto principle “. The modules of the university web sites studied are various departments, courses offered, admission, administration, libraries, faculties etc. Top Keywords Indian Universities, Pareto principle, Service quality, Websites. Top |