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A study on customer preferences and satisfaction towards internet banking in Chennai Dr. Murugan M. Sakthivel Professor-In-Charge & Principal (Retd.), Dhanraj Baid Jain College, Thoraipakkam, Chennai, Tamil Nadu, India Online published on 12 May, 2017. Abstract Internet Banking is the latest in the series of technological wonders of the recent past. Banks recognized that the Internet opens up new horizons and moves them from local to global frontiers. Internet Banking refers to systems that enable bank customers to get access to their accounts and general information on bank products and services through the use of bank's website, without the intervention or inconvenience of sending letters, faxes, original signatures and telephone confirmations. This study is needed to offer appropriate knowledge about various aspects of Internet Banking services. It will be of immense use to know the need of Internet Banking because, in future all banking activities will transform to Internet banking and each and every individual should be aware of this transformation. Top Keywords E-Commerce, Internet Banking, Banking Services, Satisfaction, IRCTC, NEFT/RTGS. Top | |
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