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Antecedents& consequences of organizational citizenship behaviour-An overview Dr George Elizabeth Associate Professor, Department of Management Studies, AdiShankara Institute of Engineering and Technology, Kalady, Kerala, India Online published on 12 May, 2017. Abstract Organizational citizenship behaviour (OCB) is the behaviour that an employee voluntarily engages in, that promotes the effectiveness of the organization but is not explicitly rewarded by the organization. This paper follows the method of extensive literature survey to examine the dimensions of OCB construct and explore the antecedents and consequences of organizational citizenship behaviour. This also look into various tools used to measure OCB. This can enable the organizations to understand the role of OCB in increasing the organisational effectiveness keeping in mind the negative consequences and positive consequences of OCB and resulting in better performance of business organizations Top Keywords Organizational Citizenship Behaviour(OCB), Antecedents Consequences Measures. Top | |
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