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International Journal of Management, IT and Engineering
Year : 2019, Volume : 9, Issue : 1
First page : ( 152) Last page : ( 167)
Online ISSN : 2249-0558.

Measuring customer based brand equity: Evidence from hero motocorp two wheelers in Tamilnadu

Kumar K. Mohan*, Dr. Vidyakala K.**

*Research Scholar, Department of Business Administration, PSGR Krishnammal College for Women, Coimbatore, Tamilnadu, India

**Assistant Professor, Department of Business Administration, PSGR Krishnammal College for Women, Coimbatore, Tamilnadu, India

Online published on 24 October, 2019.

Abstract

Two wheeler sales in India have reached 20 million unit sales in the year 2017–18 with a growth rate of 14.80%. With a growing competition and new entrants, it is always challenging for the company to satisfy their customers and to retain them with their brand name. It is very much essential to understand the importance of brand awareness, brand association, perceived quality and brand loyalty with reference to brand equity. Considering the need and importance, this study was designed with the intention of measuring customer based brand equity with special reference to Hero MotoCorp in Tamilnadu. A well-structured questionnaire was framed considering 27 variables to measure the brand equity. Simple random sampling was adapted in this research and collected 400 samples. Structural Equation Modelling was adapted in this study and found that brand association and perceived quality has its significance and positive impact on brand equity. The outcome of this study revealed a positive and significant impact of brand associations and perceived

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Keywords

Brand Equity, Brand Awareness, Brand Association, Perceived Quality, Brand Loyalty.

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