Factors influencing the user acceptance e-government services Nair V. Maheswaran*, Venkatapathy R.** *Research Scholar, Bharathiar School of Management & Entrepreneur Development (BSMED), Bharathiar University, Coimbatore **Professor & Director (Retd.) BSMED, Bharathiar University, Coimbatore, Tamilnadu, India Online published on 24 October, 2019. Abstract E-Governance is a system where the information is being integrated with the help of communication technology for the maintenance of public administration with ease. It helps in bringing forth good governance in a quicker and transparent manner. For successful implementation of e-government services government agencies should identify the factors that influence the willingness to adopt e-government services. This paper uses Technology Acceptance Model (TAM), Diffusion of Innovation (DOI) and Website quality are the major determinants of intention to use e-government services. A model containing the constructs of TAM, website quality and Relative Advantage is used to study the adoption of e-government services. The results reveal that website quality and TAM has a strong positive influence on Relative advantage which further leads to intention to use e-government services. Top Keywords E-Government services, TAM, Relative Advantage, Website Quality, Intention to Use. Top |
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