Analysis of Factors on Reward System in the Hospital Nursalam Nursalam1,*, Saputri Berlian Yuli2, Kartini Yanis3, Sukartini Tintin4 1Professor, Faculty of Nursing, Universitas Airlangga, Surabaya 2Master Nursing Student, Faculty of Nursing, Universitas Airlangga, Surabaya 3Lecturer, Universitas Nahdlatul Ulama Surabaya Surabaya 4Faculty of Nursing, Universitas Airlangga, Surabaya *Corresponding Author: Nursalam Nursalam Professor, Faculty of Nursing, Universitas Airlangga, Surabaya Email: nursalam@fkp.unair.ac.id
Online published on 21 February, 2019. Abstract Introduction Hospitals, as an institution providing health services, are required to provide quality services. Excellent service must be owned by health workers, including nurses. One strategy used to improve health services in a hospital is a reward system and this is effected by the organisational factors of nurses in the hospital. Objective This study aimed to identify factors in the reward system in a hospital. Method This study used a cross-sectional design. The sampling method used simple random sampling with as many as 237 nurses. The independent variables were demographic factors (education, length of working, rotation, workplace and position of work). The dependent variables were intrinsic and extrinsic rewards. The data were collected using an instrument test and observation sheet that were tested for validity and reliability. The analysis used multivariate-test (MANOVA) level α≤0.05. Results The results showed that there was an effect of education on intrinsic reward (p = 0.001), duration of work on intrinsic reward (p = 0.006), position of work on intrinsic reward (p = 0.004), education on extrinsic reward (p = 0.028), duration of work on extrinsic reward (p = 0.001) and position of work on extrinsic reward (p = 0.000). Conclusion Education, duration and position of work can improve the reward system of nurses. Therefore, these factors can be the motivation of nurses to deliver excellent service. Top Keywords Reward system, demographic factors, nurse. Top |