Performance Analysis of Indonesian Public Hospitals: A Panel Data Method Nurdan Jon Hendri1, Sjafrizal2, Handra Hefrizal2, Dasman Hardisman3,* 1Student of Doctoral Program of Public Health Sciences, Faculty of Medicine, Andalas University, Padang, Indonesia 2Department of Economic Studies, Faculty of Economics, Andalas University, Padang, Indonesia 3Department of Community Medicine and Public Health, Faculty of Medicine, Andalas University, Padang, Indonesia *Corresponding author: Hardisman Dasman, MD, MHID, DrPH Department of Community Medicine and Public Health, Faculty of Medicine, Andalas University, Padang, Indonesia. Email: hardisman@med.unand.ac.id
Online published on 6 April, 2019. Abstract Balanced Score Card approach to health sector organizations measures performance based on financial and non-financial aspects which are divided into four perspectives, namely customer perspective, business and internal process perspectives, learning and growth perspectives, and financial perspective. The study uses a quantitative approach with panel data regression analysis. Panel data is used to analyze the hospital performance with balanced scorecard approach in Indonesian public hospitals, based on patient satisfaction, service quality, human resources competencies and cost efficiency. Data analysis used the cross section data of 14 public hospitals in Indonesia and the time series data from 2015 to 2017 so that there are longitudinal data as many as 42 data. Based on the results of panel data regression analysis concluded that significantly patient satisfaction, service quality, human resources competencies and cost efficiency affect the hospital performance and they are the critical success factors of hospital performance with balanced scorecard approach in Indonesian Public Hospital. Top Keywords Health Sector Organization, Balanced Scorecard, Hospital Performance. Top |