Assessing the Quality and Safety of Home Healthcare Services provided by Tertiary care Hospital Kulkarni Meenal1,*, Kaur Manpreet2 1Asst. Professor, Symbiosis Institute of Health Sciences, Symbiosis Institute of Health Sciences, Pune, Maharashtra, India 2MBA (HHM) Student, Symbiosis Institute of Health Sciences, Symbiosis Institute of Health Sciences, Pune, Maharashtra, India *Corresponding Author: Dr. Meenal Kulkarni Assistant Professor MBA(HHM), Symbiosis Institute of Health Sciences, SIU, Pune, Maharashtra, India, Email: meenal@sihspune.org
Online published on 4 June, 2019. Abstract Introduction The present study is based on Home Healthcare service provided by Tertiary Care Hospitals in Mumbai. These tertiary care hospitals provide services like Nursing Care, Physiotherapy Care, Home Sample Collection and providing the reports and X-ray at patient's home environment. Objectives To determine the quality and safety of the Home Healthcare services. Novelty/Originality Limited studies have been conducted as home healthcare is emerging field. Materials & Method The questionnaires were prepared by taking under consideration the JCI guidelines for Home Healthcare Patient Safety 2016 for all the four services viz. Nursing Care, Physiotherapy Care, Home Sample Collection and X-ray. The patient's data was collected for the period of five months through telephonic medium which was further compiled and analysed. Results & Discussion The study revealed satisfaction percentage which were above 95% for nursing care and home x-ray services, physiotherapy and home sample collection need improvement where percentage was between 80% to 90%. Further gap analysis was done where mean score of service dimensions like reliability, responsiveness, assurance and empathy were calculated. The highest gap observed for empathy dimension (0.24) followed by responsiveness (0.15) and assurance (0.12). Application Results from such studies will help improve the service delivery. Conclusion It is an emerging field hence, this research will help the hospitals in understanding the gaps in home healthcare services, which will in turn enhance the quality and safety of health care services at patient's home environment. Top Keywords Home Healthcare Service, Quality, Safety, Gaps. Top |