Procedure for Integrated Administration Services, Infrastructure Facilities for Public fulfliment with Service Quality in Purwosari District Sawitri Dyah1, Sulistyawati Aprieni Eko2, Amalia Riezky3, Kresnaini Enlik1 1Lecturer of Faculty of Economy and Business University of Gajayana Malang 2Alumni of Post-Graduate Program University of Gajayana Malang 3Lecturer of Accounting Major of Politeknik Negeri Malang Online published on 2 February, 2019. Abstract Integrated Administration Procedure (Patent) tends to increase the quality of service and bring services closer to the people seen of the aspect of time and service costs. The study was carried out in Purwosari Sub-District Pasuruan Regency in order to analyze the service steps for the integrated administrative sub-district, signifcant infrastructure, and the value of service to the community. To achieve this goal, an explanatory research conducted to the 3, 250 population with the 97 people as the sample. The results show that there was a signifcant infuence between integrated administrative sub-district on service quality, with t = 0.315. It had a direct infuence on the public fulfliment and service quality, with t = 0.218 and t = 0.387 respectively. Furthermore, a signifcant infuence was obtained between infrastructure and service qualities with t = 0.236 and t = 0.492 respectively. However, there is an indirect effect between integrated administration service procedures and infrastructure facilities on public fulfliment, with t = 0.155 and t = 0.190, respectively. This shows that the higher the quality of service caused by better infrastructure, the it tends to increase public fulfliment. Top Keywords Service, administration, facilities, infrastructure, satisfaction. Top |