Determinants of Implementation of Bureaucracy Behavior in Health Service in Community Health Center Hamzah Onno Sahlania1,*, Tamba La2 1Public Administration Department, Universitas Pejuang Republik, Indonesia 2Public Administration Department, Universitas Hasanuddin *Corresponding Author: Onno Sahlania Hamzah Public Administration Department, Universitas Pejuang Republik, Indonesia Email: onnosahlania@gmail.com
Online published on 3 April, 2018. Abstract Health services is a very fundamental thing for people living in both rural and urban areas, including Makassar. The performance of bureaucracy in conducting public services is characterized by unprofessional bureaucratic behavior. This study aimed to determine the factors related to implementation of bureaucracy behavior in community health service (Puskesmas) supporting the process of public service delivery. This research was qualitative study and obtained data by observations, interviews, and documentations. The selected informants consisted of the bureaucrats in Puskesmas as the provider and the people in the community as the users of the services. This study showed there are three factors closely related to the implementation of bureaucratic behavior in service provision to the community, namely leadership, professional bureaucracy, and special authority. All these factors mutually support the process of the service provider, but it was not optimally implemented. In conclusion, in implementation of bureaucracy behavior, the related factors should be optimized and strengthened with a commitment by government in recruitment system, such as competitive, transparency, and free from political matters. Top Keywords Bureaucracy, Public Health Center, leadership, special authority. Top |