The Strategy in Improving Quality of health Services for Patient Satisfaction in Community Health Clinic (Puskesmas) North Jayapura, Jayapura City Tebay Vince Faculty of Political and Social Sciences of Cenderawasih University Online published on 5 May, 2018. Abstract Community Health Clinic (Puskesmas) is the technical implementation unit of district/municipal health office responsible for organizing health development in a working area. The existence of Puskesmas in the community is very important because Puskesmas is the spearhead of health service provided by Local Government. In this research, the method used is a mixed method that is quantitative and qualitative approach, where Quantitative Method will be used to see whether service quality will influence patient satisfaction, while qualitative descriptive approach is used to obtain data and information that support to make SWOT analysis. This research was conducted at Imbi District Public Health Unit of North Jayapura District, with sample method using slovin method, using formula and with 100 respondents. As for the interview conducted to the Head of Puskesmas and also Puskesmas employee. Multiple linear regression analysis with classical assumption test control (normality, autorelation and multicolionerity) became the main model chosen in this study, after passing the validity test and the reliability of the instrument can be concluded: 1. Analyze how the quality of service which includes: physical evidence, reliability, responsiveness, assurance and empathy at Puskesmas Imbi get good perception from patient; 2. Proving descriptively through SWOT analysis, found obstacles faced by the Head of Puskesmas and Health Officers in terms of increasing patient satisfaction and formulated strategies that can be applied to improve patient satisfaction. Top Keywords Satisfaction, Physical Evidence, Responsiveness, Reliability, Guarantee And Empaty. Top |