An influence of stress factors on consulting performance in consultants as contributors to innovation in the fourth industrial revolution age Kim Tae-Young1, You Yen-Yoo2,*, Na Kwan-Sik3 1Research Scholar, Department of Knowledge Service & Consulting, Hansung University, Seoul, Korea 2Professor, Department of Knowledge Service & Consulting, Hansung University, Seoul, Korea 3Professor, Department of Management Information Systems, Seowon University, Cheongju, Korea *Corresponding Author: Yen-Yoo You Professor Department of Knowledge Service & Consulting, Hansung University, Seoul, Korea, Email: threey0818@hansung.ac.kr
Online published on 16 October, 2018. Abstract This study was attempted to identify the influence of stress factors among consultants on consulting performance amid growing importance of the role of a consultant as a contributor to innovation and connection for customer in this fourth industrial revolution age emphasizing innovation and connection. To identify the influence of stress factors among consultants on consulting performance, consultants who had experience in performing a consulting project were selected, and a survey was carried out for about two months from July 2017. And 175 copies were collected and 174 questionnaires excluding the questionnaires with missing values were used. For data processing in this study, SPSS(ver. 22) and AMOS(ver. 22) were used as statistical programs. The empirical results showed that the problem solving as a stress factor among consultants had a positive influence on job satisfaction and also had a positive influence on consulting performance, and job satisfaction had a positive influence on consulting performance. On the other hand, work burden also as a stress factor among consultants did not have a significant influence on job satisfaction and also did not have a significant influence on consulting performance. This suggests that customer's certitude and confidence that a problem will or can be solved has a direct influence on job satisfaction or consulting performance in consultants as contributors to innovation and connection for customer in the fourth industrial revolution. On the other hand, it is suggested that the work burden of a consultant as an occupation is not directly related to job satisfaction or consulting performance. This study is significant in that it provides useful suggestions for developing domestic consulting industry and enhancing global competitiveness of domestic enterprises by strengthening the competitiveness of consultants by controlling stress factors while recognizing the importance of the role of a consultant in the fourth industrial revolution age. Top Keywords Job stress among consultants, work burden, problem solving, job satisfaction, consulting performance. Top |