An empirical study on the effects of job stress experienced by medical institution workers on turnover intention-Focusing on the moderating effect of service period Oh Jung-Heui1, Oh Jai-Woo1,* Department of Sport Industry Studies, Yonsei University, Korea, 1Department of Health Management & Education, Kyungdong University, Korea *Corresponding author: Jai-woo Oh Professor, Department of Health Management & Education, Kyungdong University, Korea Email: sbaby692001@naver.com
Online published on 16 October, 2018. Abstract Background/Objectives The aim of this study was to determine the problems in human resource management at medical institutions and propose a management direction to induce long-term service among workers. Methods/Statistical Analysis The questionnaire was sent to clerical, technical and nursing employees of national, university and private hospitals, and 283 of the 300 copies were retrieved. After excluding 18 copies for non-or incomplete response, 265 copies were analyzed. SPSS 21.0 was used to perform reliability and validity analyses. A regression analysis was conducted to examine the causal relationships of the variables and the interaction effects of the moderating variable. Findings Of the job stress factors, work atmosphere, work autonomy and communication had a negative effect on turnover intention with a statistical significance, and job insecurity and work creativity had a positive effect. This showed that the level of turnover intention was low among those working in a positive atmosphere, but it grew and became firmer as the work atmosphere deteriorated. As for the new finding that turnover intention grew with higher work creativity, it was deemed a characteristic of the organizational culture of medical institutions. The results of analyzing the moderating effects of service period showed that it had a positive effect between job insecurity and turnover intention and a negative effect between communication and turnover intention. However, the moderating effects on work atmosphere, work autonomy, and work creativity were found to be statistically insignificant. Improvements/Applications It is advised that the job stress factors and employee service period be taken into account when attempting to reduce employee turnovers and increase the service period. Top Keywords Job stress, turnover intention, work atmosphere, job insecurity, work autonomy, work creativity, communication, service period. Top |