A study on the relationships between emotional labor, a calling, and emotional dissonance of taekwondo instructors Jung Tae-Gyeom1, Lee Yong-Gun1, Park Hyun-Suk2, Seok Boo-Gil3,* 1Research Scholar, Department of Sport and Leisure studies, Kyunghee University, Yongin, Korea 2Assistant Professor, Division of Liberal Arts, Halla University, Wonju, Korea 3Assistant Professor, Department of Beauty and Health, Halla University, Wonju, Korea *Corresponding author: Boo-Gil Seok Assistant Professor, Department of Beauty and Health, Halla University, Wonju, Korea. bgseok@halla.ac.kr
Online published on 16 October, 2018. Abstract The intensity of emotional labor has caused constant job turnover of Taekwondo instructors. This study aims to examine the relationship between emotional labor, a calling, and emotional dissonance. To fulfill the purposes of the present study, a questionnaire survey was conducted amongst 285 Taekwondo instructors in Korea. The questionnaire consists of the four sections, which are related to demographic statistics, emotional labor, Multidimensional Calling Measure (MCM), and emotional dissonance, respectively. The data were analyzed with SPSS 18.0 and AMOS 18.0, utilizing Confirmatory Factor Analysis and Structural Equation Modeling. The results of path analysis are as follows; First, the multiformity of emotional labor has a positive effect on IP and TGF among the factors of calling (β=.164, t=2.025 and β=.222, t= 2.731, respectively) while the multiformity has no effect on SMVB (β=.114, t= 1.442). That is, the multiformity of emotional labor does not show any relation with SMVB. In addition, the frequency of emotional labor positively affects IP, SMVB, and TGF (β=.449, t= 5.259, β=.540, t= 6.361, and β=.437, t= 5.239, respectively). Second, IP and SMVB, the factors of calling, are likely to influence the emotional dissonance (β=-.234, t=-3.097 and β=-.689, t=-3.407, respectively), while TGF does not have an impact on the emotional dissonance (β=-.210, t=-1.162). In other words, the higher level a calling is, the less emotional dissonance is. Third, the multiformity and the frequency of emotional labor have positive effects on the emotional dissonance (β=.480, t=6.249 and β=.226, t= 2.877, respectively). This study is expected to contribute to developing effective strategies to reduce emotional dissonance caused by emotional labor of excessive service work. Further studies on larger scale assessments are required. Top Keywords Emotional labor, calling, emotional dissonance, Taekwondo, instructors. Top |