International Journal of Research in Social Sciences
Year : 2017, Volume : 7, Issue : 5
First page : ( 195) Last page : ( 207)
Online ISSN : 2249-2496.

Employee retention management: Strategies for retaining female employees in BPO Sectors in North India

Khatoon Shabnam

MBA, Aligarh Muslim University, Aligarh

Online published on 20 June, 2019.

Abstract

Human capital can make or break the Business and organization. Retention is even more important than hiring because hiring process takes time and money more than retention. Employees are the most worthy & valuable assets of organization especially female employees. Mostly Female employees quit their jobs rapidly because of Cultural and environmental problems in BPO sector. The significance to organizations calls for not only the need to attract the best female talents but also the necessity to retain them for a long term. This paper focuses on reviewing the findings of previous studies conducted by various researchers in female employee retention strategies and with the aim to identify determinants factors of female employee retention. Indian Constitution also supports retaining female employees through its many laws like social security laws and laws related to equality and empowerment of women. This research closely looked at the following wide factors: female development opportunities, compensation, work-life balance, management/leadership, work environment & culture, social support, training and development, honesty with females’ staff. This study helps to understand the reasons behind why does BPOs Female professionals switch their jobs, to know why retention is needed & to understand the various strategies adopted by BPO sector for retaining their employees. This present research to study the Retaining female Employees in BPO sector with Special Reference to North India.

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Keywords

(Female employee retention, retention strategies, BPO sector, Indian Constitution.).

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