Introduction Information Technology (IT) has shifted the paradigm of the economy. After the Second World War, all developed countries realised the importance of information. Developed countries like USA, Great Britain, and France and others started investing more money on research and developmental activities, which lead to the revolution of Information Technology, development of industries and economic boom. Technological development has affected positively to the economic development of the nation as well as society. It affects the pattern of production, investment and employment. In other words, knowledge-based workers, who create and utilise information, play a key role in economic activities. |
Multinational corporations (MNCs) have prospered since the end of the Second World War, spurred on by trade liberalisation, first among the industrial countries, and more recently, among all countries. As barriers to trade have fallen and technology has reduced the burden of distance, MNCs have played a key role in integrating hundreds of national economies into a few regional ones, and eventually they will help to form a single global economy. They can bring technology, jobs and capital to the developing world while global competition with other MNCs forces them to remain competitive. By liberalising trade and investment, developing countries can attract foreign MNCs, while enabling domestic firms to grow and spread across borders. So the multinational corporation has become an important economic player in the developing world. It has grown in size as a consequence of mergers and acquisitions, as well as by investments in Greenfield operations. The increasing presence of MNCs in the developing world, while bringing considerable benefits, has not been without controversy (Savitsky and Burki, 2000). |
Top Multinational Corporation Multinational corporations have existed since the beginning of overseas trade. They have remained a part of the business scene throughout history, entering their modern form in the 17th and 18th centuries with the creation of large, European-based monopolistic concerns such as the British East India Company during the age of colonisation. Multinational concerns were viewed at that time as agents of civilisation and played a pivotal role in the commercial and industrial development of Asia, South America and Africa. By the end of the 19th century, advances in communications had more closely linked world markets, and multinational corporations retained their favourable image as instruments of improved global relations through commercial ties. The existence of close international trading relations did not prevent the outbreak of two world wars in the first half of the twentieth century, but an even more closely bound world economy emerged in the aftermath of the period of conflict. |
In more recent times, multinational corporations have grown in power and visibility, but have come to be viewed more ambivalently by both governments and consumers worldwide. Indeed, multinationals today are viewed with increased suspicion with their perceived lack of concern for the economic well-being of particular geographic regions and the public impression that multinationals are gaining power in relation to national government agencies, international trade federations and organisations, and local, national, and international labour organisations. |
Top Definition of Multinational Corporation A multinational corporation (MNC) or transnational corporation (TNC), also called multinational enterprise (MNE), is a corporation or enterprise that manages production or delivers services in more than one country. It can also be referred to as an international corporation. |
MNC is a corporation that operates in two or more countries. Since it is headquartered in only one country but has production or marketing facilities in others, it is the result of previous Foreign Direct Investment (FDI). A multinational corporation is an “enterprise that controls and manages production establishments, plants, in at least two countries.” It is also referred to a company with production facilities or other assets in different countries that makes business decisions in a global context. |
Top What is Corporate Library Corporate library is a centralised unit staffed with fewer than five full time employees. It is designed to identify, acquire and disseminate information. Users of this library place the highest value of service on database searching as a means of information delivery. The most frequent user groups are in marketing or sales and technical departments. While the development of effective services is rated highly, there is little consensus on which of the library services brings the most value to the firm or on how to evaluate the library's impact (Matarazzo, 2009). |
Top Review of Related Literature Evans (2000) discusses that administrators established fundamental patterns of operation and goal for an organisation, while managers primarily carry out the direction of the administrator. In a profit making body like company, the board of directors as administrators, are empowered to give the overall direction. The officers of the company are the managers. Librarian of the company's library is one of the managers. The university librarian is also a manager. All librarians in their role as librarians are managers rather then administrators. In practice, senior officials of the company (including librarian, provided he or she is a senior official in the hierarchy) can be members of the board of directors. In rare instances, a university librarian might be member of the executive committee of the university. |
Mcfarland (2001) in his book “Management Foundation and Practices” describes that Frederick Winslow Taylor, Frank and Lillian Gilbert, and Henry Gantt contributed to the development of scientific management theory and practice. Taylor was the person who founded the scientific approach to management. The human relation period is represented by a rapid changing scene. This period is characterised by humanism. The most influential person was Elton Mayo. Since 1950, efforts have been made to refine concepts contributed by Taylor and Mayo and also to combine elements from both schools with ideas from other disciplines. |
According to Gordon (2009) the basic skills that a manager needs are the ability to collect and analyse information, share information, organise knowledge, build networks and believe in the principle of equity of access and treatment. However, a person cannot manage someone else if he cannot manage himself. As a manager of a special library, you need to be effective in time management. |
Models for Library Management, Decision-Making, and Planning is authored by Robert Hayes (2004). The purpose of the article is to provide library managers with quantitative, qualitative, and descriptive models for effective planning and decision making. The emphasis, however, is largely on quantitative models that consist of mathematical equations that measure the workloads that drive library operations. Hayes incorporates most of these quantitative models into his Library Planning Model (LPM). Bell and Cronin-Kardon (1998) offers exploratory research on the automation decision process for library administrators who are considering a new library management system (LMS) and those factors that lead to difficulty in decision – making. Using the Garbage Can Model of Organisational Choice as a theoretical framework for LMS, this study uses decision resolution as a criterion of decision success. |
Krishan Kumar (2007) states that “in TQM, T means ‘everyone has a role to play’ (everyone in the organisation is to be involved, covering all activities), Q refer to ‘doing things right the first time, every time, all the time’ (thus meeting customers requirements), and M represents ‘art of making it happen’ (quality can be and must be managed).” |
According to Carroll (2009) written collection development policy statement serves as a framework within which the staff works. Due to its scope, it serves a much broader purpose than just selection criteria. It should also describe current collections, assist with budget issues, serve as a channel of communication with staff and clients, assist in overall collection, management activities, selection of materials, cancellations of serials, and ask staff to look at current objectives and goals for the future. There are four areas: selection, planning, public relations and a wider audience. |
Evan-Wong (1996) in a study in the Eastern Caribbean focused on the segmentation of clients into specific target groups in order to meet their information needs. She found that the dominant theme in the development of a strategic marketing process for the information service has been the use of proactive and regular client contact in order to determine the specific needs of the various client groups. |
Fichter (1999), in his article describes that the corporate libraries and information centres as well as law, medical, and subject specific libraries are natural users and/or creators of intranets because an intranet allows Library and Information Science professionals to market information and library services to everyone in the intranet. According to Darlene Fichter, intranets provide an unprecedented opportunity for establishing the library's presence on every desktop in the corporation and providing time-sensitive and audience specific content. |
Top Objectives of the Study The following are the objectives for the study:
To find out the adequacy and presentation of information resources in MNC's libraries under the study. To examine tools and techniques used for collection development operation and managing information resources in MNC's libraries. To understand various physical facilities available and to study the application of information and communication technology for the automation of library services. To trace out the provision and utilisation of various information services provided by selected MNC's libraries. To find out the users’ perception about staff, collection and services and to check satisfaction level of users. To explore the various problems of MNC's libraries and to suggest the ways which can be adopted for improving the organisation of information resources and services.
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Top Methodology Literature survey was conducted in two stages. In the first stage, literature was scanned to have a clear understanding of the topic and various aspects to be covered for management of corporate libraries. Clear understanding about what has to be done was evolved. In the second stage, an extensive literature search on selected aspects was carried out. Bibliography of relevant articles was prepared for referring to the original sources. Selected articles were read thoroughly for a detailed study to explore the various aspects of the present study. The rigorous survey of available literature was conducted to know the present scenario of management in the libraries of India. |
An effort has been made to visit all the five libraries under study. A detailed time schedule has been prepared to conduct the library visit. All five libraries have been visited and maximum first hand information has been penned down during the interview. All functions of the libraries under study have been observed very carefully to find out specific information about the library. Official records of libraries have been regarded to be important sources of authoritative information, which can be used to supplement data available through all other methods. All libraries related literature has been consulted to list out the statistical data of collection, services, staff, members and so on. A comprehensive questionnaire was prepared to find out the problems of corporate library management and other basic data relevant for the present study. While preparing the questionnaire, objectives were kept in mind so as to collect data relating to the objectives and the hypotheses proposed for the study. Two separate questionnaires were prepared for librarians and library users to gather the first hand data for the topic under study. |
Top Libraries Covered for the Study The libraries under the multinational corporations included in this study are as follows:
Accenture Services Pvt. Ltd, Gurgaon Aricent Technologies, Gurgaon Computer Science Corporation (CSC), Noida International Business Machine (IBM), Noida Tata Consultancy Services (TCS), Delhi
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All the above mentioned companies have a number of branches, for example, Aricent Technologies has 14 branches in Gurgaon, and it was not possible to include all the branches of MNCs under the study. Only one branch library has been covered which is available in NCR and involved in the process of library management either physically or virtually. |
Top Data Analysis and Interpretation Data collected for this study by different methods are analysed and interpreted here. Tables and figures are used to present data in the following section. |
Total Membership Every library provides membership to its users on certain basis. There are different categories of workers to whom membership is provided. The table above shows that the highest number of membership is provided by CSC library that is, (1500) followed by City Centre (800), Knowledge Point (600), W3 Intranet library (600) and Accenture (500). If we compare the individual data regarding the different categories of member ship then we find that the highest number of membership to the company employees is provided by the CSC (1300) followed by City Centre (700), Knowledge point (500), W3 Intranet Library (450), and Accenture Library (400). In the same way, highest number of contractual membership is provided by CSC (200), knowledge Point (100), W3 Intranet Library (100), City Centre (80) and Accenture Library (50). Accenture Library (50), W3 Intranet Library (50) and City Centre (20) also provide limited membership to other categories like Interns, Project based employees and so on. Computerisation of the Library In this section, an attempt has been made to find out whether the library services have been computerised or not. Librarians were given Yes or No options to give the response. Data of this multiple choice question on technical qualification is given in Table 2. Data in Table 2 shows that all the selected libraries are computerised. IBM has web based intranet library which is called W3 intranet library. It is also worthy to mention that the libraries selected under the study are basically IT companies. Therefore, they will not find any problem to automate the library services. Accenture library is using Libsys software and library in IBM is an intranet library which has been developed in house by the IBM team for intranet access. CSC library is using NDA02 Server system, which is also an in house built software. TCS is using the latest version of web enabled Libsuit Software for library services. Aricent Technology is also using an internally developed library management software. Areas of Library Automation Presently, libraries are keen to use latest technologies to expand its products and services. This part of the questionnaire is designed to find out what are the areas that have been computerised by the libraries under the study. Analysis has been given in Table 3. Data in Table 3 shows the different areas of library activities which have been computerised. All libraries are using automated housekeeping activities like acquisition, cataloguing, circulation, serial control, OPAC and others. Knowledge Point and City Centre are using automation software for reader's services like reservation, interlibrary loan and so on. Management Information System is automated by all the libraries. City centre library of TCS uses Libsuit software for generating bibliographic records of books and other resources in the library. Functions of Library Committee This part of the questionnaire has been drafted to find out the functions of the library committee in the libraries under the study. Analysis of the responses received form the libraries regarding the functions of the committee have been given in the below Table 4. Table 4 shows that majority of the libraries are functional in taking decision on planning and policy making, procurement, and weeding out policy. Library committee in Knowledge Point is also looking after the decision on financial matters of the library whereas library committee of City Centre library takes the decision on infrastructure development. ICT Trained Staff An attempt has been made to find out the total number of staff who has been trained with Information and Communication Technology skills in handling and implementing new technologies in the library. Analysis of this question has been given in Table 5. The analysis in the above table reveals that Knowledge point library has the highest ratio (80%) of ICT trained staff compared to the total staff in the library. Four out of total five staff has been trained in ICT in Knowledge point. Followed by CSC (66.66%), Accenture Library (63.63%), and City Centre (50%). An attempt has been made to find out the total number of staff who has been trained with Information and Communication Technology skills in handling and implementing new technology in the library. Analysis of this question has been given in the following Graph 1. The analysis in the above Graph 1 reveals that Knowledge point has the highest ratio of ICT trained staff compared to the total staff in the library. Four out of total five staff has been trained in ICT in Knowledge Point, two out of three staff in CSC library and 7 out of 11 staff in Accenture library have been trained in ICT. Half of the library staff in City Centre library has been skilled in ICT. Library Budget Utilisation Question was asked to find out the budget allocation areas of the library. This question was further sub-divided into four parts like total budget of the library, amount spent on ICT application, amount spent on staff and collection in 2007, 2008 and 2009. Analysis has been given in Table 6. The Table shows that how much amount has been spent by each company under the study on ICT application, staff and collection. The first block of the table shows the total budget in 2007, 2008 and 2009. Rest of the block mention the total amount spent on ICT application, staff and collection in the years 2007, 2008 and 2009. If we compare these tables we will find that in 2009, the maximum budget was allocated to TCS Library (50 lakh) followed by Accenture Library, Aricent Library, CSC Library all having the same budget, that is, (30 lakh), and IBM Intranet Library (20 lakh). The same trend has been followed in the case of the total amount spent on ICT application, staff and collection. The above graph shows the total budget allocated for each library in lakhs. City Centre library has the maximum budget (50 lakhs) in 2009 followed by Accenture library, Knowledge point and CSC library (30 lakhs). IBM library has only 20 lakhs in 2009. The graph clearly shows that budget is increasing every year for each library. The above pie diagram shows the amount spent on ICT in 2009. IBM's W3 intranet library has spent 10 lakhs on ICT in 2009 followed by Knowledge Centre (6 lakhs) and CSC library (4 lakh). TCS library has spent 3.5 lakhs and Accenture library has spent 2.5 lakhs in ICT application. Total Collection This section in the questionnaire deals with the collection of the libraries under the study. Effort has been made to find out the number of resources in each category like Books, Periodicals, CD ROM, Audio and Video Cassettes, Newspapers, Reference Sources, Research Reports and Theses. Data analysis in Table 7 reveals that Knowledge Point of Aricent Technology and City Centre library of TCS are having the highest number of books (5000) among libraries under study followed by Accenture library (3800). CSC Library has the lowest collection of books which comprises of 1621 titles. Only two libraries have both printed and online journals in their library. Accenture Library has 36 printed and 15 online journals whereas Knowledge Point library has 27 printed and 20 online journals. W3 Intranet Library is online and they are maintaining 80 online journals in their database. City Centre library and CSC Library have 25 and 20 printed periodicals respectively. Accenture library (60) and City Centre library (30) have CD ROM collection. Only CSC Library is maintaining audio cassettes collection for library members (20). W3 Intranet Library has a number of corporate video clips in their online library. These video clips are available to IBM staff through online library. CSC Library are subscribing maximum number of newspapers (18) followed by Knowledge point (15). Accenture Library and City Centre libraries have 13 and 12 newspapers respectively. City Centre library has maximum number of reference sources (150) followed by Knowledge Point (78). CSC Library has 60 reference books. There are 35 reference books in Accenture Library accordingly. W3 Intranet Library has some online reference resources (10) like encyclopaedia, directories and so on. W3 Intranet Library has internal and external PowerPoint slide presentations (125) in their presentation interface. The above graph shows the total collection of books in each library under study. Knowledge Point and City Centre library have 5000 books whereas Accenture library has 3800 books in their collection. CSC library carry 1621 books in its library. IBM library has online books collection which comprises of 1600 books. Book Selection Tools This part of the questionnaire deals with the tools which are being used by the libraries for the selection of library resources. The librarians were given five options (Bibliographies, Online Directories, Reviews, Publishers Catalogue and Experts Recommendation) to choose the tools which are being used by the libraries for the selection of books and other resources. Choice has been given to librarians to select some more selection tools other than the options given in the questionnaire as ‘Any others”. Analysis has been given in Table 8. Table 8 shows that four libraries are using bibliographies and reviews for selecting the library resources, followed by Online Directories which are being used by Accenture library, CSC library and City Centre library. Out of the five options two libraries are also using publisher's catalogue to select the resources. One library mentioned that they are getting the recommendations from the subject experts to procure the books which are useful for the company employees. This was a multiple choice question and most of the libraries are using almost more than two tools to identify and procure the resources. Library and Information Services Provided About the different library services provided by the MNC's libraries under the study, the librarians were supposed to choose from the eleven given options (that is, Lending, Reservation, Current Awareness Services (CAS), Selective Dissemination of Information (SDI), Reference Services, Indexing and Abstracting Services, Reprography, Translation, Library Orientation, Inter Library Loan and Internet Surfing) listed in the questionnaire. The component of flexibility to go beyond four given options was added as ‘Others’. This was a multiple choice question and libraries selected multiple options for this question. The analysis of the response received from the librarians has been given in Table 9. Table 9 shows that majority of the libraries under study are proving Lending Services, Reservation Facility, Current Awareness Services, Reference Services, Reprography Services and Internet Surfing. Three libraries namely Knowledge Point, CSC Library and City Centre are providing Selective Dissemination of Information Services. CSC Library and City centre library of TCS are providing Inter Library Loan Facility. Only City Centre library is providing Indexing and Abstracting Services. No library is providing Translation Services to the users except Knowledge Point. Accenture Library and City Centre Library have mentioned about the facility of faxing, scanning the documents and so on in the option given as ‘Others’. Top Findings of the Study The following are the findings of the study. |
Total Membership All permanent employees in the corporation are entitled for library membership. Every employee who wishes to become a library member has to fill a separate application form.CSC library has the maximum members compared to other libraries. City Centre of TCS is the second largest in terms of members followed by Knowledge point of Aricent, W3 Intranet Library of IBM and Accenture library respectively. Majority of the library members are permanent company employees. Computerisation of the Library All libraries under study are computerised. All libraries are using different library automation softwares like Libsys, Libsuit, in house developed Library Management System, and NDA02 Server. All the libraries are satisfied with the software they are using. Accenture library is using Libsys software for the automation of the library activities. City Centre library of TCS is automated with Libsuit software. Knowledge point and CSC library are using in house built library software called Library Management System and NDA 02 Server for library automation. Areas of Library Automation Majority of the libraries have computerised housekeeping jobs and management support activities like circulation of library documents, reservation facility, online catalogue, generating various reports and so on. Area of library automation in the libraries under study does not cover the bibliographical services and other user oriented value added services. IBM library is an online library, using web technology to exchange information through intranet network. Functions of Library Committee Findings of the study reveal that most of the libraries are of the opinion that library committee is responsible for planning, policy making, content procurement and weeding out of documents. In some selected libraries, library committee also plays a vital role in making decisions related to finance and infrastructural development. ICT Trained Staff Findings on ICT trained staff show that majority of the library staff are trained in Information and Communication Technology. Majority of the staff have attended technology related training programmes or workshops in the library. Some of the libraries have tied up with NISCAIR, Delhi for training their library staff in latest technological development. Budget Utilisation This is a comparative analysis of the budget utilised over three years on ICT application, staff and collection. In all the companies, the total library budget of the current financial year is more than that of the previous years. Normally, one third of the total budget is utilised for salary and other staff development programmes. Majority of the budget is being spent for procuring books, periodicals and other library resources. Total Collection Corporate libraries have a comprehensive collection of books and other materials including audio and video cassettes, CD ROM, reference sources and so on. Collection of books is in the range of 1600 - 5000 books. Libraries have a special collection on management and computer books. Majority of the libraries are subscribing both print and online journals. Few libraries maintain CD ROM collection, audio and video collection. All libraries subscribe to national and international newspapers. All corporate libraries are having a good collection of reference sources. W3 Intranet Library is maintaining a vibrant collection of corporate presentations in PowerPoint slides. Book Selection Tools Libraries are consulting selection tools in order to select the relevant books and other library resources. Majority of the libraries are using bibliographies and reviews for selecting books and other resources. Some libraries are using online directories and publishers catalogues for selecting the resources. Services of the subject expert to suggest some of the relevant books and other materials are also being used by the libraries. Library and Information Services Provided Majority of the libraries are providing lending services, reservation facility, CAS, reference services and Internet surfing facility to the library users. Some libraries are providing selective dissemination of information services, library orientation and interlibrary loan facility besides, the services mentioned below. Fax and scanning facility is also provided to the library users. Indexing and abstracting service is very rare among corporate libraries. Top Conclusion In recent decades information has become wealth for nations. Research and developmental activities have converted the doctrine of information into knowledge society. It is a buzz word during these days that knowledge is wealth. Globally, corporate companies are giving more importance to information processing and storage as compared to marketing of their products. They know that this can be transformed into profit during the future course of the company. In India, majority of the multinational companies have their own knowledge centre in different locations. These knowledge centres are the source of information for the whole organisation. Therefore, these knowledge centres are being given utmost care and privileges. |
Knowledge has become a valuable commodity in the market, which has resulted in the outburst of knowledge in society and industry. In India, many of the multinational companies have their own knowledge and learning centre to manage corporate information to attain the objectives of the organisation and to cater to the information needs of the employees as well. This knowledge is being managed systematically in order to retain the quality and relevance using various tools of classification and preservation. |
Top Figures | Figure 1:: Comparison of ICT Trained Staff
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| | Figure 2:: Total Budget over the Last Three Years
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| | Figure 3:: Amount Spent on ICT in 2009
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| | Figure 4:: Total Books in Library under Study
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Tables | Table 1:: Total Membership
| | Library | Company Employees | Contractual Percentage | Employees | Interns | Total | | Accenture Library | 400 | 50 | 50 | 500 | 12.50% | | Knowledge Point | 500 | 100 | 0 | 600 | 15% | | CSC Library | 1300 | 200 | 0 | 1500 | 37.5% | | W3 Intranet Library | 450 | 100 | 50 | 600 | 15% | | City Centre | 700 | 80 | 20 | 800 | 20% | | Total | 3350 | 530 | 220 | 4000 | 100% |
| | | Table 2:: Computerisation of the Library
| | Library | Yes | No | Software Used | | Accenture Library | √ | X | Libsys | | Knowledge Point | √ | X | Library Management System | | CSC Library | √ | X | NDA02 Server | | W3 Intranet Library* | NA | NA | NA | | City Centre | √ | X | Libsuit |
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| | | Table 3:: Areas of Library Automation
| | Library | House Keeping Job | Reader's Services | Management Support Activities | Bibliographic Information Service | | Accenture Library | Y | N | Y | N | | Knowledge Point | Y | Y | Y | N | | CSC Library | Y | N | Y | N | | W3 Intranet Library* | NA | NA | NA | NA | | City Centre | Y | Y | Y | Y |
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| | | Table 4:: Functions of Library Committee
| | Library | Planning & policy making | Collection development | Allocation of funds | Infrastructure development | Weeding out of material | Any others | | Accenture Library | Y | Y | N | N | Y | N | | Knowledge Point | Y | Y | Y | N | Y | N | | CSC Library | Y | Y | N | N | Y | N | | W3 Intranet Library | Y | Y | N | N | Y | N | | City Centre | Y | Y | N | Y | Y | N |
| | | Table 5:: ICT Trained Staff
| | Library | Total No. of professionals and semi -professionals | No. of staff trained in ICT | % of trained staff | | Accenture Library | 11 | 7 | 63.63% | | Knowledge Point | 5 | 4 | 80% | | CSC Library | 3 | 2 | 66.66% | | W3 Intranet Library | NA | NA | NA | | City Centre | 10 | 5 | 50% |
| | | Table 6:: Basis for Library Budget Allocation
| | Library | Total Bud Budget (Lakh) get Per Year | ICT Application (Lakh) Spent on ICT | Staff (Lakh) Spent on Staff | Collection (Lakh) Spent on Collection | | Year | 2007 | 2008 | 2009 | 2007 | 2008 | 2009 | 2007 | 2008 | 2009 | 2007 | 2008 | 2009 | | Accentare Library | 20 | 23 | 30 | 1.5 (7.50%) | 2 (8.70%) | 2.5 (8.33%) | 6 (30.00%) | 7 (30.43%) | 10 (33.33%) | 8 (40.00%) | 12 (52.17%) | 14 (46.67%) | | Knowledge Point | 22 | 25 | 30 | 5 (22.73%) | 5 (20.00%) | 6 (20.00%) | 10 (45.45%) | 12 (48.00%) | 14 (46.67%) | 15 (68.18%) | 16 (64.00%) | 16 (53.33%) | | CSC Library | 25 | 25 | 30 | 3 (12.00%) | 3.5 (14.00%) | 4 (13.33%) | 8 (32.00%) | 9 (36.00%) | 10 (33.33%) | 11 (44.00%) | 13 (52.00%) | 13 (43.33%) | | W3 Intranet Library | 15 | 18 | 20 | 7 (46.67%) | 8 (44.44%) | 10 (50.00%) | 6 (40.00%) | 6.5 (36.11%) | 11 (55.00%) | 2 (13.33%) | 3 (16.67%) | 4 (20.00%) | | City Centre | 25 | 32 | 50 | 2 (8.00%) | 2.8 (8.75%) | 3.5 (7.00%) | 8 (32.00%) | 15 (46.88%) | 20 (40.00%) | 12 (48.00%) | 20 (62.50%) | 20 (40.00%) |
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| | | Table 7:: Collection of Libraries under Study
| | Library | Books | Periodicals | CD ROM | Audio cassettes | Video cassettes | News papers | Reference sources | Others | | | Printed | Online | | | Accenture Library | 3800 | 36 | 15 | 60 | 0 | 0 | 13 | 35 | 0 | | Knowledge Point | 5000 | 27 | 20 | 0 | 0 | 0 | 15 | 78 | 0 | | CSC Library | 1621 | 20 | 0 | 0 | 20 | 0 | 18 | 60 | 0 | | W3 Intranet Library* | 1600 | 0 | 80 | 0 | 0 | 230 | 0 | 10 | 125 | | City Centre | 5000 | 25 | 0 | 30 | 0 | 0 | 12 | 150 | 0 |
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| | | Table 8:: Book Selection Tools
| | Library | Bibliographies | Online directories | Reviews | Publisher's catalogue | Recommendations of experts | Any others | | Accenture Library | Y | Y | Y | Y | N | N | | Knowledge Point | Y | N | Y | N | Y | N | | CSC Library | Y | Y | Y | N | N | N | | W3 Intranet Library* | NA | NA | NA | NA | NA | NA | | City Centre | Y | Y | Y | Y | N | N |
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| | | Table 9:: Library Services
| | Services | Accenture library | Knowledge point | CSC library | W3 intranet library* | City centre | | Lending | Y | Y | Y | NA | Y | | Reservation | Y | Y | Y | NA | Y | | CAS | Y | Y | Y | NA | Y | | SDI | N | Y | Y | NA | Y | | Reference Services | Y | Y | Y | NA | Y | | Indexing and Abstracting | N | N | N | NA | Y | | Reprography | Y | Y | Y | NA | Y | | Translation | N | Y | N | NA | N | | Library Orientation | Y | Y | N | NA | Y | | Inter Library Loan | N | N | Y | NA | Y | | Internet Surfing | Y | Y | Y | NA | Y | | Any other | Y | N | N | NA | Y |
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