An examination of the relationship between perceived service quality and patients’ satisfaction towards healthcare services Sujay M.J.1,*, Vishal J.M.2 1Research Scholar, Dept. of Studies and Research in Business Administration, Tumkur University, Tumkur, Karnataka 2Student, Faculty of Management, DHSMS, JSS Academy of Higher Education and Research, Mysuru, Karnataka, India *Corresponding Author: Email: sujay15@gmail.com
Online published on 3 January, 2019. Abstract This study attempted to measure the influence of various hospital service quality on patient's satisfaction. This study identified five dimensions of hospital service quality. These are: Clinical Care, Admission Procedure, Reliability, Trust, and Infrastructure. This study was conducted in Bellary city in Karnataka. This study employed the questionnaire method to collect data from the patients. The examination findings have huge implications for hospital administrators. This study can also be used as a tool by the hospital administrator to recognise various dimensions of hospital service quality where improvements are needed to enhance patient's satisfaction. Top Keywords Clinical care, Trust, Reliability, Infrastructure, Service quality. Top |