The editorial team of the journal is coming with Volume 11, No. 2 (July-December 2023). In this volume, there are five articles contributed by authors from diverse areas including, Citizen Charter and Public Service Delivery Quality, Post New Public Management reforms, transparency in the health sector, climate change and agriculture, and Online learning. Out of these five papers, two papers have been contributed by international authors. In this volume there are three articles that are empirical survey-based, and two articles are based on secondary sources.

The paper “The Effect of Citizen Charters on Public Service Delivery Quality: Evidence from Urban Local Government (A Study on Sylhet City Corporation)” is contributed by Mohammad Samiul Islam and Md. Amad Uddin. The authors have highlighted the introduction of Citizen Charters in Urban Local Government bodies. The empirical research was conducted in Sylhet City Corporation to assess the effectiveness of the Citizen Charter. The study has covered various aspects of the service delivery like accountability, transparency, responsiveness, and peoplefriendliness. The findings of the study showed that CC has been experiencing many challenges in ensuring effective service delivery in SCC. The prominent cause of poor service delivery in Corporations is due to lack of awareness among the people about the various provisions of the Citizen Charter, and charter in accordance with government guidelines but was unable to attach it to its premises.

The paper “Transparency in Public-Private Partnership in India: A Study of the Health Sector”, is contributed by Pravin Kumar, Mohit Sharma, and Govind Kumar Inakhiya. The authors have elaborated on the concept of transparency and its utility in Public-Private partnerships in India. Through secondary data, they review various agreements of government with private providers and how the transparency in the selection process of Private Service Providers for Public-Private Partnership projects is maintained, availability of the contract agreement between the private service provider and the concerned health department on the websites of the concerned health institutions. The authors found that information on the PPP was displayed by the Department of Health and Family Welfare of Arunachal Pradesh, Gujarat, Odisha, Uttarakhand, and West Bengal on their websites. Some states have not displayed the information of PPP on their respective websites for the public domain.

Rajesh Kumar Kundu, “New Public Governance and Post-New Public Management Reforms in India” is about the performance appraisal of governance management after NPM practices. The authors utilized the archival, content analysis, and analytical review methodology for the study. Further, conceptual interpretation and operational aspects of concepts such as New Public Governance and post- New Public Management in the Indian scenario have been discussed. The government of India has utilized a pragmatic approach while using the NPM and NPG concepts and established balance between the traditional administrative practices and techno-based NPG through reforming the structural-functional approaches in statebased constitutional and managerial institution frameworks.

The paper “Climate Change Adaptation Practices in Agriculture Sector: A Case Study of R.S. Pura region of Jammu District, Jammu and Kashmir”, is contributed by G Durga Rao. To assess the impact of climate change in the agriculture sectorauthor has utilized the Case Study method. It has covered all three blocks of R.S Pura, namely Miran Sahib, R.S. Pura, and Suchetgarh. The findings of the study reveal that it is complex interactions between climate change, agricultural practices, adaptation strategies, and policies in the R.S. Pura region of Jammu and Kashmir. The paper has also, highlighted that there is an urgent need for context-specific policies that address the unique challenges faced by farmers in the region. Further, policies should be designed to enhance awareness, facilitate access to resources, and promote the adoption of effective climate-resilient practices.

The last paper of the journal on “Students during COVID-19: A Case of Comilla University in Bangladesh”, contributed by Rajib Chandra Das and Jannatul Ferdous. The survey was conducted at Comilla University in Bangladesh to determine the perception of the students toward online classes and the learning outcomes. The study found that students did not feel comfortable with the virtual classes, female students were very positive and adaptive with the virtual classes. Further significant aspect of Smartphone users with Wi-Fi facilities showed more positive perceptions towards online education.

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Editor-in-Chief