The Social ION
Year : 2012, Volume : 1, Issue : 1and2
First page : ( 236) Last page : ( 251)
Print ISSN : 2319-3581. Online ISSN : 2456-7523.

Awareness about quality of products among rural consumers

Dr. Tripathi Jaya

Faculty of Commerce, A.P. Sen Memorial Girls P.G. College Lucknow, Uttar Pradesh, India, Email: jaya20april@gmail.com

Online published on 13 March, 2018.

Abstract

The need for empowerment of rural consumers as a class cannot be over emphasized and is already well recognized all over the world. The advancement of technology and advent of sophisticated gadgets in the market and aggressive marketing strategies in the era of globalisation in India, There is an urgent and increasing necessity to educate and motivate the consumer to be wary of the quality of the products, and also the possible deficiencies in the services of the growing sector of public utilities. In short, the consumer should be empowered with respect to his rights as a consumer. Recognizing the importance of the problem, the Government of India and State Government have initiated steps to introduce dispute redressal mechanism by way of Consumer Protection Act, but a lot more has to be done in the area of creating awareness on the part of the consumer to facilitate his seeking suitable remedy wherever there is a need. This becomes more important in the rural areas, where there is wide spread illiteracy.

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Keywords

Rural consumer, globalisation, products, Consumer Protection Act.

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