Level of satisfaction among patients: A case study of bokaro MD Tabrez Research Scholar Indian Institute of Dalit Studies (IIDS), New Delhi, India, Email: ktabrezshams@gmail.com Online published on 24 August, 2018. Abstract In India visiting an out-patient department of any hospital is extremely sensitive. It is key component of many hospitals in which mostly lower class and middle class prefer for consultation and is often referred as the “shop window” of the hospital. Similarly in Bokaro patients from lower income encounter oodles of problems like delay in consultations, bad behaviour of staffs, lack of knowledge about available services, overcrowding, inattention, lack of guidance, poor services, over waiting time, inadequate facilities, ill-mannered services, poor logistic arrangements etc. all of which leads to their dissatisfaction. This study was conducted to assess the level of satisfaction of out-patients through their feedback about the services provided in the outpatients department (OPD). The purpose of the study is to explore the satisfaction level of patients in Major Hospitals of Bokaro. The Objectives was to assess the level of satisfaction among patients from key component of the hospitals of the city. Methodology: Descriptive research design was chosen for the study. Result: Out of 100 patients, 67 patients were dissatisfied due to less interaction, prejudices and biasness in behaviour of doctors, and misbehave from other staffs. 14 were satisfied because of their status, background and strong network in the hospitals and 9 were not responded. Top Keywords Healthcare staffs, Patients, Discrimination, Marginalized groups of Bokaro. Top |