Conflict Management at Health and Social Care Gupta Ridhi Teaching Assistant, B.P.S. Mahila Vishwavidyalaya, Khanpur Kalan, Sonipat, Haryana, India Online published on 4 October, 2013. Abstract Conflict occurs between people in all kinds of human relationships and in all social settings. Because of the wide range of potential differences among people, the absence of conflict usually signals the absence of meaningful interaction. Conflict by itself is neither good nor bad. However, the manner in which conflict is handled determines whether it is constructive or destructive. Conflict is defined as an incompatibility of goals or values between two or more parties in a relationship, combined with attempts to control each other and antagonistic feelings toward each other. The incompatibility or difference may exist in reality or may only be perceived by the parties involved. Nonetheless, the opposing actions and the hostile emotions are very real hallmarks of human conflict. Conflict has the potential of both, a great deal of destruction or much creativity and positive social change. Therefore, it is essential to understand the basic processes of conflict so that we can work to maximize productive outcomes and minimize destructive ones. Various experts have identified the ways in which people respond to conflict. One tool that is widely used is called the Thomas Killman Instrument (TKI) and identifies 5 ways in which people respond to conflict. In order to achieve the objective of managing conflict at nursing home, researcher has conducted a personal interview of the medical and health practitioner particularly with nurses at nursing home. For the purpose a structured questionnaire was administered in order to learn about the conflict management style followed in their organization. In order to get their views about conflict management styles semi structured interviews were also conducted which were non-standardized in nature. Thus, by using both techniques i.e. semi structured interviews and structured questionnaires, data is collected which is then analyzed for the purpose of drawing conclusion and in turn give recommendations to manage conflict. Top Keywords Conflict management, Inter group Conflict, Nurses, Resolution techniques. Top |