Citizen Centric Governance: A Study of Haryana Right to Service Act, 2014 Singh Rajbir1,*, Aditya2,** 1Chairperson, Department of Political Science, Ch. Devi Lal University, Sirsa, Haryana, India 2Research Scholar, Department of Public Administration, Ch. Devi Lal University, Sirsa, Haryana, India *Corresponding author email id: rajbirsinghdalal@gmail.com
**adityakamboj0003@gmail.com
Online Published on 20 March, 2024. Abstract Effective, efficient and time bound service delivery has remained the priority of the Governments since the beginning. The bureaucratic indifference and delay has created problems and forced the layman to pay bribe to get the necessary public services, instead of entitlement for quick and efficient delivery of public services and information. Based on the concept of the Citizen Charter, The Right to Service Act, 2014 is a milestone Administrative Reform in this direction. The Citizen Charters emphasises on the quality of public services on one hand, the Right to Service Act (RTS) takes a step forward by making a citizen’s right to public service delivery legal binding within the notified time period on the other hand. Otherwise, the officials concerned will be liable for penal action. Accordingly, the RTS Act expresses the commitment of Haryana government towards delivery of public services in terms of their standard, quality along with prescribed time period. Haryana which is one of the fastest growing states of India, has initiated various innovative reforms in its administration to make it more Citizen Centric, and Haryana Right to Service Act (HRSA), 2014 is the latest attempt made in this direction. This Act guarantees that the public receives timely services. The very intent and purpose of this Act is to minimise corruption among public servants and promote transparency, openness and accountability in Administration. As the topic is very much relevant, interesting and of concurrent concern, hence a modest attempt has been made to analyse it in respect of Haryana Right to Service Act. Top Keywords Designated officer, Grievances redressal authorities, Timeliness of services, Auto appeal system, Citizens centric. Top |