A case study on the critical success factors determining the success or failure of TQM implementation in Indian Organizations Biswas Sanjib*, Sengupta Goutam** *Asst. Professor, Calcutta Business School, West Bengal, India **Director & Professor, Calcutta Business School, West Bengal, India Online published on 29 November, 2014. Abstract The present article attempts to investigate critical factors which influence successful implementation of TQM principles and practices in Indian companies. Among the various factors of business excellence, TQM has been playing pivotal role for many years in the organizations. In this study, several studies in India as well as abroad were reviewed and a conceptual framework was established for analyzing the critical success factors affecting the implementation. Then an empirical research using a questionnaire survey was carried out on five Indian organizations belonging to similar industry to investigate the key factors affecting TQM implementation in Indian organizations. Respondents were selected on a stratified random sampling basis and consisted of Managers, First line Managers and Staffs. The response rate was 60%. The analysis revealed that, employees are well aware of TQM concepts and practices. The study indicated some prominent factors out of the 12 factors identified through literature review affecting TQM implementation in Indian organizations like Quality culture, Supplier Quality Management, Top Management commitment, Design Quality Management and Education and Training. It is hoped that, this paper can provide a framework for industries as well as academicians to understand the real essence of TQM philosophy and thereafter to carry out further empirical researches to analyze the critical success factors of TQM implementation. Top Keywords Total Quality Management, Framework, Implementation, Critical success factors, Survey. Top |