International Journal in Management & Social Science
Year : 2016, Volume : 4, Issue : 6
First page : ( 309) Last page : ( 314)
Online ISSN : 2321-1784.

Mediating role of organizational citizenship behavior between empowerment and perceived organizational performance

Sreelakshmi G.

Assoc. Prof Sridevi women's engineering College, Hyderabad

Online published on 8 August, 2018.

Abstract

In recent years, the term Empowerment has become part of everyday management language. It has also been associated with popular management movements of the times such as human resource management (HRM). Empowerment is regarded as providing a solution to the age‐old problem of valorised and bureaucratic workplaces where creativity is stifled and employees become alienated, showing discontent through individual or collective means. Moreover, it is also assumed that empowerment is a universal solution appropriate to all organisations in all circumstances. Forms of employee empowerment often associated with HRM initiatives have increased considerably in recent years. This research examines communicational forms of empowerment in banking sector. The findings are contextualised against a rapidly changing environment which characterised the banking sector in the 1990s. Research of this nature is often conducted in a mono‐cultural context despite the fact there is increasing evidence that managerial practices, including empowerment, are highly influenced by societal factors. The research confirms previous assumptions that employees have greater participation in the workplace, but the strength of participation is mediated by external factors such as social values, technological change and economic conditions. In such periods effective employee involvement is restricted to micro levels, despite expectations by employees of more involvement in organisational issues at macro levels. HRM seeks to harmonize, incorporate and standardize diverse organizational policies followed by employees throughout the country. If it is uniformly and consistently applied would result in the establishment of best practices in the world. The present research study analysed the relationships among psychological empowerment, organizational citizenship behaviour, and perceived organizational performance. For this purpose, the data was collected from 260 employees working in different banks in Hyderabad. The results of this study revealed that organizational citizenship behaviour partially mediated the relationship between Empowerment and perceived organizational performance. So psychological empowerment is a very important construct and should be critically evaluated.

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Keywords

Empowerment, Organizational Citizenship Behaviour, Perceived Organizational Performance, Organizational Justice.

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