International Journal in Management & Social Science
Year : 2016, Volume : 4, Issue : 6
First page : ( 823) Last page : ( 837)
Online ISSN : 2321-1784.

The role of effective communication in resolving conflict in case of Ethio-Telecom>, Adama Branch, Ethiopia

Eylachew Fentahun

Graduate assistant lecturer, Dilla university, Dilla, Ethiopia

Online published on 8 August, 2018.

Abstract

The main objective of this research article is to assess the role of effective communication in resolving conflict in case of Ethio-telecommunication Corporation, Adama branch office. Effective communication is a crucial element in our lives and it is the basis for the achievement of organizational objectives. Moreover, quality communication has a direct impact on the quality of relationship and occurrence of conflict, this is why effective communication an essential. This research is a descriptive cross-sectional type in which non-probability specifically personal judgment sampling technique was used to determine the sample size of 22 employees which are 25% of the total population (88 employees) using rule of thumb. To achieve the objectives of the study data were collected from both primary and secondary sources through questionnaire and documentary analysis technique. The primary source of data was employees of the office. The secondary sources of data were different written materials particularly books and other published and unpublished materials in the area of effective communication. The data collected are analyzed, presented and interpreted by using tables, pie-chart and through percentage format. The major reason of conducting this research at Ethio-telecom is to fill the gap that the office mostly focuses on electronic communication rather than effective personal communication that reduce personal relationship between employees. Based upon the finding of the study conclusions were made and some feasible recommendations are given the researcher at the end.

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