Impact of Training on Quality Management System-Case Study of A Tyre Manufacturing Company Routray Padmalita Dr.*,*, Mangaraj Sujata Prof.**,** *Lecturer,Departmentof Business Management, Fakir Mohan University,Balasore-756019 **Dean, MBA, Regional College of Management, Bhubaneswar-751023 *, Email: proutray2007@rediffmad com
**E-mail id: drsujatamangaraj@yahoo.com
Training employees in quality concepts and tools increases the effectiveness of quality improvement activities which is further strengthened through employee involvement. Sustaining and competing in tyre manufacturing industry requires achieving quality standards as per the customer specification. Application of quality control techniques requires knowledge and training. Sufficient exposure to quality concepts and technical abilities make the quality system effective. The company under study entered the Indian tyre market in 1991. In ten years of operation, it has scaled new heights of productivity. The continuous Quest for excellence saw the Company team add many feathers to its cap. It has received ISO 9001, ISO 14000 and QS 9000 certification. It is the only tyre plant in India to be ISO 9001, QS 9000, ISO 14001,SA-8000 certified along with having bagged the TPM Excellence Award. The first part of the study examines the existing HR practices particularly related to training in strengthening the quality management system in the organization. Second part of the study highlights the impact of training on quality management system Last part of the study concentrates on results of primary data survey in ascertaining training effectiveness in implementing quality management system. Supportive HR practices and well designed training system strengthen the quality system, which is found from the study. Top |