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Towards a Model of Knowledge Transfer Measurement: A Review of Related Literature Muhenda Mary Basaasa | Biographical Note: Dr. Mary Basaasa Muhenda is a Senior Lecturer at Uganda Management Institute (UMI) in the Department of Higher Degrees. She holds a Doctoral of Philosophy Degree specialising in Knowledge Management as a field of research from the University of Science in Malaysia. She has to her credit over 20 years of scholarly work, and has published widely in areas of information management, knowledge transfer, International Joint Ventures and ICT. She can be reached at mmuhenda@yahoo.com |
JEL CLASSIFICATION: D02, D83, O31, O32, O33 Abstract This paper reviews literature that highlights the different definitions and knowledge transfer measurements in organizations. The discussion reveals that knowledge transfer is very problematic to measure as there are many challenges posed by the differing measurements. We propose a four stage model of knowledge transfer that draws from Nonaka and Takeuchi (1995), and recommend that knowledge transfer could be measured at each of the four stages, namely Activation - events that trigger a decision to transfer, Transmission - actual exchange of information from the transferor to the transferee, Utilization - the recipient starts utilizing the transferred knowledge, and finally, the Institutionalization of best practices. Top Keywords Knowledge, knowledge Transfer, knowledge Transfer Measurement. Top | |
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